Here to help

If you can’t find the information you’re looking for contact our customer services team on 01483 917580 or email: sales@whitesales.co.uk

Shipping rates

Free shipping on all mainland UK orders over £500 for all products, £20 delivery surcharge for orders under this amount.

Please contact us for shipping details and rates outside of mainland UK.

Delivery timescales

All products marked as ‘in stock’ are shipped within 24 hours, with expected delivery in 1-3 days (mainland UK). For any product not immediately available, expected shipping dates will be shown on the product page.

Please contact us if you require further information.

Return of goods

Returns must be confirmed with customer services and are subject to the goods being received in reasonable condition upon inspection by Whitesales. Bespoke and special order items cannot be returned for credit.

Whatever your reason we offer a refund or exchange within 28 days of delivery. Unless the items are faulty, all products must be returned in the original packaging and original condition.

Please notify us at sales@whitesales.co.uk within 14 days of receiving your order, with the items you would like to return. You will then have 14 days to send the goods back to us.

Please note that you remain responsible for the return of the items until they reach us including the cost of return postage/delivery of the items.

Please contact us if you require further information.

Damage or loss in transit

If goods are damaged in transit, the carrier’s note must be signed accordingly and customer services notified immediately. We cannot accept claims for damaged goods
if they are signed for in good condition. Customer services must also be notified if goods are not received within 10 days.

Please contact us if you require further information.

Protective film

Please note, all screens are shipped with a white protective film on the surface. This prevents damage and scratches during handling and shipping. This film is easy to peel off once the screen is ready for use.

Cleaning and maintenance

Only use non-aggressive cleaning agents and water (alkaline solutions, pH < 12), 3% phosphoric acid, regular detergents. Due to the sensitivity of the surface to scratches and cuts, do not use coarse cleaning fabrics.
Do not use window cleaning sprays, aggressive kitchen cleaning cleaners and solvents based on benzene, alcohol, carbon tetrachloride, solvents and colour or petrol thinners. These agents may permanently damage the surface.
Small random scratches may be removed by polishing.

Please refer to the PureGlaze data sheet for further details.